Privacy Policy

Privacy Policy

Last updated: June 2026

Collectable Cartel (“we”, “our”, or “us”) operates the website collectablecartel.com.au. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We may collect the following types of personal information:

  • Identity & contact information: name, email address, phone number, billing and shipping address
  • Order information: products purchased, order history, payment method (we do not store full card details)
  • Account information: username and password if you create an account
  • Device & usage information: IP address, browser type, pages visited, referring URLs, and cookies
  • Communications: messages you send us via email or our contact form

2. How We Collect Information

We collect information when you:

  • Place an order or create an account on our website
  • Subscribe to our newsletter or marketing emails
  • Contact us with a question or complaint
  • Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including sending confirmation and shipping notifications
  • Communicate with you about your order or enquiries
  • Send marketing emails if you have opted in (you can unsubscribe at any time)
  • Improve our website, products, and customer service
  • Comply with legal obligations, including Australian Consumer Law
  • Prevent fraud and protect the security of our website

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

  • Shopify: our e-commerce platform (see Shopify’s Privacy Policy)
  • Payment processors: to securely process your payment
  • Shipping carriers: Australia Post and other couriers, to deliver your order
  • Email marketing platforms: to send you communications you have consented to receive
  • Analytics providers: such as Google Analytics, to help us understand how our site is used

All third parties are required to handle your information in accordance with applicable privacy laws.

5. International Transfers

Some of our third-party service providers are based overseas (for example, in the United States). By using our website, you consent to your information being processed in those countries, which may have different privacy laws to Australia.

6. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You can control cookies through your browser settings, however disabling cookies may affect the functionality of our site.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses SSL encryption (HTTPS). However, no method of transmission over the internet is 100% secure.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your information (where we are not legally required to retain it)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at info@collectablecartel.com.au.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are generally retained for 7 years in accordance with Australian tax and accounting obligations.

10. Children’s Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: