Contact information

Contact Us

We’re here to help. If you have any questions about our products, orders, shipping, or policies, please don’t hesitate to get in touch. We aim to provide clear and helpful support to all customers.

How to Contact Us

📧 Email:info@collectablecartel.com.au

We aim to respond to all enquiries within 1–2 business days.

Order Enquiries

If your enquiry relates to an existing order, please include:

Your order number

The email address used at checkout

A brief description of the issue

This helps us assist you as quickly as possible.

Product Questions

For questions about:

Sealed products

Card condition

Availability or upcoming releases

Please include the product name in your message so we can provide accurate information.

Shipping & Delivery

For shipping-related enquiries, we recommend checking your tracking information first. If you still need assistance, contact us and include your order number.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Provide clear photos of the item and outer packaging

We will review the issue and respond as soon as possible.

Business Hours

Customer support operates:

Monday – Friday

Australian business hours

Excluding public holidays

Thank you for choosing Collectable Cartel. We appreciate your support and look forward to assisting you.