Frequently Asked Questions

General

Are your products authentic?
Yes, 100%. Every product we sell is genuine, sourced through trusted suppliers, reputable distributors and established channels. No counterfeits, no fakes, no resealed boxes, no nonsense.

Where is Collectable Cartel based?
Beachmere, Queensland. We ship My Little Pony TCG, Naruto cards, Sanrio collectibles, Pokémon products and accessories Australia-wide.

Do you have a physical store?
Not yet. We're online only, which means less rent and more budget for hunting down the sealed product you actually want.

Sealed Products

What does sealed mean?
Factory sealed and unopened, exactly as it left the manufacturer or supplier. Seals intact at dispatch, every time.

Are packs weighed, searched or tampered with?
Never. No weighing, no searching, no resealing. The only person opening your packs is you (we're jealous, but professional about it).

Can sealed products be returned?
Not for change of mind. Sealed collectibles are final sale, so choose carefully. If something arrives faulty, damaged or not as described, your Australian Consumer Law rights fully apply and we'll sort it out.

Do you guarantee pull rates or pack contents?
No, and nobody honest can. Pull rates and card distribution are set entirely by the manufacturer. Every sealed product is random by design. That's the fun and the heartbreak of the hobby.

Shipping & Orders

How long does shipping take?
Standard ($12.50 flat rate Australia-wide): roughly 2 to 7 business days. Express ($18.50): roughly 1 to 3 business days. Carrier delays, holidays and peak periods can stretch these a little.

Will I get tracking?
Yes. You'll receive tracking with your shipping confirmation email on all eligible orders.

How are orders packaged?
Like they're going into our own collection: padded mailers, sleeves, rigid protection, bubble wrap and reinforced boxes where needed. We know one dinged corner can ruin your whole week.

Returns & Refunds

Do you accept change-of-mind returns?
No. Trading cards and sealed products are collectibles, so we can't take returns for change of mind, accidental purchases or disappointing pulls.

What if my order arrives damaged or incorrect?
Contact us as soon as possible, ideally within 48 hours of delivery, with clear photos of the item and packaging. The 48 hours just helps us document transit damage quickly; it doesn't limit your Australian Consumer Law rights. Confirmed issues get resolved fast.

Still Have Questions?

Email us at info@collectablecartel.com.au. A real person answers!