Shipping policy

Shipping Policy

Order Processing

All orders are processed within approximately 1-2 business days after payment has been received. Orders placed on weekends or Australian public holidays are processed on the next business day. During major releases, promotions, holidays, or high-volume periods, processing times may be slightly extended.

Shipping Locations (Updated)

We ship Australia-wide 

Shipping to New Zealand We're proud to announce we now ship right across the ditch to New Zealand. All NZ orders ship at a flat rate of $25AUD no matter how many items are in your cart. Prices are shown in NZD at checkout, so there are no surprise conversions. Orders typically arrive within 4–7 business days of dispatch. You'll receive tracking details by email as soon as your order is on its way.

Questions about your NZ order? Get in touch at info@collectablecartel.com.au — we're happy to help.

Shipping Methods & Costs

$12.50 flat-rate standard shipping Australia-wide. 

$25.00 AUD flat-rate standard shipping to New Zealand.

We use trusted carriers to help ensure safe, reliable delivery, and tracking is provided on all eligible orders where available.

Estimated Delivery Times

Standard: approximately 2–4 business days; 

New Zealand: approximately 4-7 Business days.

Delivery timeframes are estimates only and may vary due to courier delays, weather events, peak periods, or public holidays.

Order Tracking

Once your order is dispatched, you'll receive a shipping confirmation email with tracking details. Please allow up to 24 hours for tracking to update.

Packaging & Protection

We understand how important condition is to collectors. Orders are packed using protective materials — which may include padded mailers, protective sleeves, rigid protection, bubble wrap, and reinforced shipping boxes — to help preserve condition during transit.

Shipping Responsibility

We carefully package every order and hand it to trusted carriers. Delivery timeframes are estimates only, and we can't control delays caused by carriers, weather, public holidays, or other external events. If an item is lost or damaged in transit before it reaches you, we'll make it right — contact us and we'll arrange a replacement or refund and lodge any necessary carrier claim, consistent with the Australian Consumer Law. Please ensure your shipping details are correct at checkout, as we can't be responsible for delivery to an incorrect address you've provided.

Incorrect Shipping Information

Please ensure all shipping details are correct before completing your order. If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply and reshipping costs are the customer's responsibility.

Missing or Delayed Orders

If your order appears delayed or missing, please check your tracking first, contact the carrier where appropriate, then contact us with your order number and tracking details if you still need assistance.

Contact Us

For shipping questions or delivery support, email info@collectablecartel.com.au.